General Claims Questions

Explore Claims related questions including Office Ally and Payer rejection codes

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How to Submit Ambulance Claims in Non-ANSI Formats (CSV, Print Image or Tab Delimited)

How Par vs. Non-Par Payers Affect Your Office Ally Claim Fees

Your claim submission fees are influenced by the payer’s participation

How Do I Prove Timely Filing?

Need to prove timely filing? There are two steps to do this

Using the Code Search Tool in Service Center

The Code Search tool is designed to help you quickly and accurately locate

How to Correct Rejected Claims in Practice Mate

Rejected claims submitted in Practice Mate can be fixed and resubmitted thr

How to Check Payer Enrollment Requirements and Enroll

Some payers require enrollment before you can exchange electronic transacti

How to Correct Rejected Claims in Practice Mate

Rejected claims submitted in Practice Mate can be fixed and resubmitted thr

How to Correct Rejected Claims in Service Center

When claims are rejected, Service Center makes it easy to correct and resub

How to Submit Claims through Service Center

Submitting claims through Office Ally’s Service Center is quick

How to View a Failed File vs. a Rejected Claim in Office Ally

If you’ve received an email about a failed file or need to check the...

How Do I Update Stored Company Information on a Claim Form?

If you need to update stored claim information in Service Center, follow...

How Can I Tell If a Payer Requires Enrollment and If Enrollment is Required, How Do I Enroll?

Payers may require enrollment before you can exchange certain transactio...

What Types of Claim Reports Are Available Through Office Ally?

Office Ally provides a variety of reports that help you stay informed...

How Do I Verify the Status of My Claim Within Office Ally?

Managing and tracking claims is an essential part of your workflow on...