How to Correct Rejected Claims in Service Center

When claims are rejected, Service Center makes it easy to correct and resubmit them. Follow the steps below to resubmit rejected claims.

Note: If you submitted the original claim to Office Ally from a third-party billing system, it is best practice to make any corrections in that same system and resubmit the claim through it. This keeps your claim history and billing records consistent between systems.  

Steps to Correct and Resubmit a Claim in Service Center:

1. In Service Center select Claims > Manage Claims

2. Select Correctable Claims at the top of the page

3. Click Correct Claim on the claim you want to fix

4. Review the rejection reason shown at the top of the claim.

5. Make any necessary updates based on the rejection details

6. Click Send in the top-right corner to resubmit the claim for processing  

Optional: For claims you don’t plan to correct and want to remove from the Correctable Claims list, click the trash can icon in the right column.