How Do I Prove Timely Filing?

Need to prove timely filing? There are two steps to do this, the first is to download a Claim Report. If that isn’t successful, the second step is to request a Timely Filing Letter.

Note: A Timely Filing Letter can only be requested after you’ve first attempted to prove timely filing using a Claim Report.

Step 1: Use Claim Reports

Claim Reports provide formal submission records that include file details and transmission outcomes.

1. In Service Center, select Reports then Claim Reports.
2. Claim Reports are organized by file. To find the correct file, use the Received Date (when Office Ally received the claim) filter to narrow your results.
3. Locate the file that includes the claim in question.
4. Click the Download button in the right column.
5. Provide this report to the Payer as proof of timely filing.

Step 2: Request a Timely Filing Letter

If your payer requires an official letter and you’ve already submitted a Claim Report, you can request one by submitting a Timely Filing Letter form.

Find the form here: Requesting a Timely Filing Letter.

1. Fill out the form completely.
2. Download and email the completed form to Support@officeally.com.
3. You’ll receive a confirmation email with a case number.
4. Please allow Office Ally 2-3 business days to review and complete your request.
5. Once the letter is complete, it will be emailed to the authorized contact email(s) listed on your account in a password protected file (due to the patient information contained in the letter). We will call the Contact Person listed on the request with the password to access the file.