Claims can be resubmitted following multiple workflows in Practice Mate. They can be re-submitted from the 'Claim Fix' section for repairable claims, from the Claim List itself, or by following the steps below.
This process is recommended for accounts that utilize Accounting in Practice Mate. This process ensures the Visit is aligned with the Claim, and that the ensuing ERA has the best chance at being processed through Auto-Post.
Ensure that the visit information is accurate and complete before resubmitting a claim. Any updates to the diagnosis, CPT codes, or other claim-relevant details should be made to the Visit prior to creating the new claim.
Go to:
Practice Mate, then select the Manage Patients tab.
Next, go to:
Claims Billing, then search for Claim No.
Return to:
Manage Patients, choose the same patient, and then select Visit History.
Once the visit is updated: