How Do I Reset My Password? (+What To Do If the Password Reset Link Is Not Working)

If you're unable to login, easily reset your password by following these steps:

Steps to Reset Your Password:

Click Retrieve Your Password on the Login Screen:
- On officeally.com, navigate to the Login dropdown and select Service Center, Practice Mate, or EHR 24/7.
- Click Retrieve your password, below the login fields.

Request Password Reset Link:
- On the Reset your password screen, input your username and email address, then click Continue.

Check Your Email:
- You’ll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password link.
Enter Your New Password:
- Type your new password twice in the provided fields, then click Update to confirm and save your new password.

Having issues logging in with the recently updated password?
- If you're having trouble logging in using your new password or are stuck in a loop, try clearing your browser's cache and cookies. This may resolve the issue.
Wrong Email on File?
- If the email on file is no longer correct, you will need to resolve this before you’ll be able to reset your password. The Security Admin for your account can log in and update the email address. Once the email address is update, you can retry your password reset attempt.
Forgot/Need to Confirm Your Username?
- Simply click the Retrieve your username link on the login page to first retrieve your username before resetting your password.