How Do I Reset My Password? (+What To Do If the Password Reset Link Is Not Working)

If you're unable to log in, you can easily reset your password by following the steps below. Please note: the email address you enter must match the one currently on file for your account. If it does not match, the password reset email will not be sent.

Steps to Reset Your Password

1. Click “Retrieve Your Password” on the Login Screen

• Go to officeally.com.

• Open the Login dropdown and select Service Center, Practice Mate, or EHR 24/7.

• Click Retrieve your password, located below the login fields.

2. Request a Password Reset Link

On the Reset your password screen:

• Enter your username and email address.

• The email must match the email on file for your user account.

• Click Continue.

If the information matches, a reset email will be sent.

3. Check Your Email

Open the email you receive and click the Reset Password link to continue.

4. Enter Your New Password

• Type your new password in both fields.

• Click Update to save and apply your new password.

Troubleshooting Tips

Having issues logging in with your updated password?

If your new password isn’t working or you're stuck in a login loop:

• Try clearing your browser cache and cookies, then attempt to log in again.

Did you enter the wrong email address by mistake?

If you typed an email address that does not match what’s on file, the system will not send the reset email. Doublecheck that you're entering the correct email associated with your Office Ally account.

Is the email on file outdated or unknown?

If the email on file is no longer valid or you’re not sure what email is on file, your Security Administrator (SA) can help. Your SA can:

• Check the email address currently associated with your account

• Update your email address, if needed

• Reset the password for you directly, which is often the quickest solution after updating your information

Once your email address is corrected, you can retry the password reset process—or use the password your SA resets for you.

For step-by-step instructions your SA can follow to verify or update user information, see:bystep instructions your SA can follow to verify or update user information, see:

How Security Administrators Manage User Accounts  

Forgot or need to confirm your username first?

Click Retrieve your username on the login page. Once you retrieve your username, you can return to the password reset steps above.