Troubleshooting Browser Issues with Office Ally

If you're having trouble accessing your Office Ally account through your web browser, the issue may be related to your browser’s cache, cookies, or extensions. These elements can interfere with login functionality, page access, or general site performance. Resetting your browser can often resolve these issues quickly and easily.

Follow the steps below to reset your browser—Chrome, Safari, or Firefox—to help get Office Ally running smoothly again.

Steps to Correct and Resubmit a Claim:

Chrome Browser Reset

1. Click the three dots in the top-right corner of your Chrome browser.

2. Select Settings.

3. In the left-hand menu, click Privacy and security.

4. Click Clear browsing data.

5. Set the Time range to All time.

6. Ensure the following boxes are checked:

• Browsing history

• Cookies and other site data

• Cached images and files

7. Click Clear data.

8. Close Chrome completely, then reopen it for the changes to take effect.

Safari Browser Reset

Safari requires clearing two different areas:

Enable Developer Tools:

1. Go to the Safari menu in the top-left corner and click Settings.

2. Choose the Advanced tab.

3. At the bottom, check Show features for web developers.

4. A Develop menu will now appear at the top of the browser.

5. From the Develop menu, click Empty Caches.

Clear Website Data:

1. Return to the Safari menu and select Preferences.

2. Click the Privacy tab.

3. Click Manage Website Data.

4. In the window that opens, click Remove All, then confirm.

5. Close and reopen Safari.

Firefox Browser Reset

1. Click the three horizontal lines in the top-right corner of Firefox.

2. Select Settings.

3. Scroll down to the Privacy & Security section.

4. Under Cookies and Site Data, click Clear Data.

5. Ensure both Cookies and Cached Web Content are selected.

6. Click Clear.

7. Scroll to the bottom of the Settings page.

8. Click Restore Defaults to reset your browser fully.

Important Note:

• These reset steps remove cached files, cookies, and other stored data that may be causing issues.

• You will be logged out of most websites after completing these steps.

• Be cautious with saved passwords or autofill data – ensure this information is backed up or stored in a secure password manager before proceeding.

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