Creating and Managing Users in Service Center

This article explains how to create and manage users in Service Center. To create or manage users, you must have an administrative login.

Before You Begin

Ensure you have an administrative login before proceeding. Only administrators can create or manage users within Service Center.

Accessing User Management

1. Log into Service Center and select Classic Service Center from the dropdown in the upper left-hand corner.

2. Once in the classic view, scroll to the bottom left and hover over the Admin section under the My Settings menu.

3. Select Manage Users.

Creating a New User

To add a new user:

1. On the User List page, click the Add New button.

2. Complete the form with the new account holder's information. Required fields are marked with a red asterisk.

3. Once complete, select Next.

4. Populate the fields on the next form, then select Next.

5. Expand and select the applicable areas the user will have access to, then click Create User.

6. Give the system a moment to create the user. Processing can take a few minutes — allow the screen time to update before taking any further action.

7. Once the new user has been created, a confirmation window will appear. Click Finish to complete the process.

• Important: Avoid clicking the Create User button multiple times. Doing so may result in duplicate accounts or an invalid username error.

Editing an Existing User

To update an existing user's information:

1. On the User List page, click the pencil icon under the Edit column in the user's row.

2. Make the necessary updates to the form. Required fields are marked with a red asterisk.

3. Once complete, select Next.

4. Make any additional changes on the next form, then select Next.

5. Expand and select the applicable areas the user will have access to, then click Create User to apply your changes.

6. Allow the system a moment to process. Once your edits have been applied, the confirmation window will appear. Click Finish to complete the process.

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