VA Fee Basis Programs 12115 - SUBSCRIBER PRIMARY IDENTIFI

Rejection: SUBSCRIBER PRIMARY IDENTIFIER- INVALID; MUST BE IN A VALID FORMAT FOR PAYER ‍

What happened: The insured ID in box 1a is not valid.

‍Resolution: Verify the patient's insured ID and update box 1a as necessary (see attached picture below). If this has already been done, please obtain proof of the patient's eligibility with the payer and contact Customer Service via live chat, email (info@officeally.com) or phone (360-975-7000 option 1).