Invalid Subscriber Id (DC307) (2049) (DE307)

Rejection: Invalid Subscriber Id (DC307) (2049) (DE307)

What happened: The patient ID (box 15-Dental, 8a and box 60-UB, 1a-HCFA) does not match the other patient info on the claim.

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Resolution: Verify insured ID, patient name, and date of birth, as well as verify if they are the primary insured or a dependent. If this has already been done, please obtain proof of the member's eligibility from the payer and contact Client Support via live chat, email (support@officeally.com) or phone (360-975-7000 option 1).