How do I confirm my payment went through?

This article explains how to confirm in the portal that your payment was successfully submitted, and where you can view the payment details and status.

When to Use This Article

Use this article if you are not sure whether a payment went through and are worried about paying twice. This also applies if you need a payment reference for your own records.

Steps

1. Log in to Versapay using the Office Ally Versapay Login Link

2. Go to the Payments tab. It lists every payment with its date, payment number, invoice and reference numbers, status, method, source, and amount, plus how much was applied.

3. The view opens on Any Time. Narrow it to the last 7 or 31 days, or a custom range, if needed.

1. For a failed payment, hover over the status to see a reason, where if if  one is given n.

4. If you need the list for your own records, use Export.

5. Check the Activities tab for the same events in your account history, including payments made on your behalf by our support team.

Conclusion

• Check the Payments tab before retrying a payment. It is the main way to prevent a duplicate payment, and it carries the status and reference number you may be looking for.

• Widen the date range and hover the status. The view opens on Any Time, hovering a failed payment shows the reason where one is given, and Export gives you a copy for your own records.

• The Activities tab fills in the rest. Payments made on your behalf appear there, attributed to whoever made them, and reversals stay visible alongside the original payment, so the record shows both.

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