Claim Rejections

Subscriber Zip Invalid For State (FE357)

Rejection: Subscriber Zip Invalid For State (FE357)

What happened: Zip code listed on the claim in box 7 (HCFA) or box 38 (UB04) does not match the city/state combination.

NOTE: Generally the state box is blank.

Resolution: Verify there is a state selected in box 7 (HCFA) or box9d (UB04). Check the address on the USPS website and update the claim as necessary.