Rejection: Subscriber Not Found (RC165)
What happened: The patient info on the claim does not match the eligibility file we received from the payer.
Resolution: Needs to verify insured ID, patient name, and date of birth, as well as verify if they are the primary insured or a dependent. If this has already been done, please obtain proof of the patient's eligibility with the payer and?contact Customer Service via live chat, email (info@officeally.com) or phone (360-975-7000 option 1).
