Rejection: ~Acknowledgement/Returned as unprocessable claim | Subscriber and subscriber id not found.
What happened: The patient ID does not match the other patient info on the claim.
Resolution: Verify claim was sent to the correct payer. If so, verify?insured ID, patient name, and date of birth, as well as verify if they are the primary insured or a dependent?(see attached picture below). If this has been done, please obtain proof of patient's eligibility from the payer and contact Customer Service via live chat, email (info@officeally.com) or phone (360-975-7000 option 1).
