PATIENT NOT ON CARRIER FILES

Rejection: PATIENT NOT ON CARRIER FILES OR PATIENT BIRTH DATE INVALID

‍What happened: The patient ID does not match the other patient info on the claim.

‍Resolution: Verify insured ID, patient name, and date of birth, as well as verify if they are the primary insured or a dependent. If this has already been done, please obtain proof of the member's eligibility from the payer and contact Client Support via live chat, email (support@officeally.com) or phone (360-975-7000 option 1).