Rejection: Acknowledgement/Returned as unprocessable claim | CLAIM INDICATES CLIENT HAS OTHER INSURANCE. ALL OR PART OF THE REQUIRED INFORMATION IS MISSING. SEE PROVIDER MANUAL FOR REQUIRED OTHER INSURANCE INFORMATION. | PERFORMING PROVIDER NUMBER NOT IDENTIFIED
What happened: A secondary claim was sent where the primary payer was not Medicare (see attached picture below).
Resolution: This payer only accpets secondary claims when the primary payer is Medicare. If the primary was any other payer, need to send by paper.
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