Rejection: Invalid Subscriber Id (DC307) (2049) (DE307)
What happened: The patient ID (box 15 Dental,? 8a and box 60 UB, 1a HCFA)?does not match the other patient info on the claim.
Resolution: Verify insured ID, patient name, and date of birth, as well as verify if they are the primary insured or a?dependent?(see attached picture below).?If this has already been done, please obtain proof of the member's eligibility from the payer and?contact Customer Service via live chat, email (info@officeally.com) or phone (360-975-7000 option 1).
