Rejection: Entity not eligible for benefits for submitted dates of service
What happened: Based on the patient information the claim, the patient was not eligible for benefits on the date of service.
Resolution: Verify insured ID, patient name, and date of birth, as well as verify if they are the primary insured or a dependent?(see attached picture below). If this has already been done, please contact Customer Service via live chat, email (info@officeally.com) or phone (360-975-7000 option 1).
