How to Add or Remove EHR 24/7 Access for a User on Your Account

Need to give a user access to EHR 24/7—or remove it? You can manage EHR access permissions directly through the Manage Users section using your Security Admin login.

Note: Keeping your user list current maintains account security and ensures accurate billing. EHR 24/7 is billed based on the number of billable users with HER 24/7 access enabled.

Step to Add or Remove EHR 24/7 Access for a User:

1. Log into EHR 24/7 using the Security Admin account.

• The security admin account is assigned at account creation and usually ends with “_SA”

2. Click Manage Office, then Manage Users.

3. The EMR column will display a checkmark if the user has access to EHR 24/7.

4. Click the pencil icon in the Edit column for the user whose EHR 24/7 access you want to update.

5. In the Application Access section, check the box next to Office Ally EHR to add access, or uncheck the box to remove access.

6. Click Next to continue through the setup prompts.

7. Click Next to continue through the prompts.

8. If needed, make any other necessary changes to the account permissions and click Next again.  

9. Click Update to save the changes.  

• A confirmation that the user has been successfully updated will appear.

10. Confirm the update: Return to the Manage Users list.

• The checkmark in the EMR column for the user should now reflect the updated access status.

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