IMPORTANT _03/31/2019 - AETNA UPGRADE - IMPACT TO REAL TIME PROCESSING
Posted by Sheila Odeen on 28 March 2019 10:04 AM
Sunday, March 31, 2019
Submitters of Real Time transactions may experience timeouts for Real Time Eligibility, Claim Status Inquiry, Precert Add & Inquiry, and Referral Add & Inquiry transactions on Sunday, March 31, 2019 from 5:00 AM ET to 8:30 AM ET.
Questions: Please direct any questions to the EDI Production Control mailbox. EDI Production Control will respond between the hours of 7:00 AM – 4:00 PM. For connectivity/timeout issues after the change, please contact Aetna Mission Control at 1-888-676-2277.