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Jun
6

Subject:

Aetna Upgrade

 

Date:

Friday, June 7, 2019 - Saturday, June 8, 2019

 

Real Time:

Submitters of Real Time transactions may experience timeouts for Real Time Eligibility, Claim Status Inquiry, Precert Add & Inquiry, and Referral Add & Inquiry transactions on Friday, June 7, 2019 from 11:00 PM ET to approximately 1:00 AM ET on Saturday, June 8, 2019.

 

Impact:

Low

Questions: Please direct any questions to the EDI Production Control mailbox. EDI Production Control will respond between the hours of 7:00 AM – 4:00 PM. For connectivity/timeout issues after the change, please contact Aetna Mission Control at 1-888-676-2277.


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