IMPORTANT_06/07/2019 - 06/08/2019 AETNA UPGRADE - IMPACT TO REAL TIME PROCESSING
Posted by Sheila Odeen on 06 June 2019 01:40 PM
Friday, June 7, 2019 - Saturday, June 8, 2019
Submitters of Real Time transactions may experience timeouts for Real Time Eligibility, Claim Status Inquiry, Precert Add & Inquiry, and Referral Add & Inquiry transactions on Friday, June 7, 2019 from 11:00 PM ET to approximately 1:00 AM ET on Saturday, June 8, 2019.
Questions: Please direct any questions to the EDI Production Control mailbox. EDI Production Control will respond between the hours of 7:00 AM – 4:00 PM. For connectivity/timeout issues after the change, please contact Aetna Mission Control at 1-888-676-2277.