Knowledgebase: Claim Rejections
Invalid Subscriber Id (DC307) (2049) (DE307
Posted by Will Morrow, Last modified by Charmagne Williams on 12 May 2017 03:37 PM

Rejection: Invalid Subscriber Id (DC307) (2049) (DE307)

What happened: The patient ID (box 15 Dental,  8a and box 60 UB, 1a HCFA) does not match the other patient info on the claim.

Resolution: Verify insured ID, patient name, and date of birth, as well as verify if they are the primary insured or a dependent (see attached picture below). If this has already been done, please obtain proof of the member's eligibility from the payer and contact Customer Service via live chat, email (info@officeally.com) or phone (360-975-7000 option 1).



Attachments 
 
 all insured info.jpg (67.17 KB)