Knowledgebase: Claim Rejections
Missing Primary Insureds Last Name (FE60)
Posted by Will Morrow, Last modified by Charmagne Williams on 12 May 2017 01:50 PM
Rejection: Missing Primary Insureds Last Name (FE60)

What happened: Insured's last name in box 4 (HCFA), box 8b and 38 (UB04) is missing.

Resolution: Verify the information in box 4 (HCFA), box 8b and 38 (UB04) and update the claim as necessary.