Knowledgebase: Claim Rejections
Metlife/Travlers 65978 - Secondary Provider Id (1898)
Posted by Will Morrow, Last modified by Charmagne Williams on 23 May 2017 03:45 PM
Rejection: Billing Provider Phone Number Required as Secondary Provider Id (1898)

What happened: Phone number was not sent in box 52.

Resolution: This is a payer specific requirement needed to be sent. Add phone number to box 52 and update the claim.