Knowledgebase: Claim Rejections
John Muir Health Network JMH01 - 2320 SBR05 cannot be used
Posted by Will Morrow, Last modified by Charmagne Williams on 22 May 2017 03:32 PM
Rejection: 2320 SBR05 cannot be used when SBR01 = P or 2330B NM108 does not equal XV (Centers for Medicare and Medicaid Services PlanID)

What happened: Our system defaults loop 2320 SBR05 to 47 when Medicare is the secondary. This payer does not want anything in SBR05.

Resolution: If submitting via ANSI, update software to not send SBR05. If submitting any other way, there is not a crossover set up at the primary payer, remove the info from box 9. If there is a crossover set up at the primary payer, contact our customer support department so a ticket can be created.