Knowledgebase: Claim Rejections
Entity's health insurance claim number (HICN)
Posted by Will Morrow, Last modified by Charmagne Williams on 16 May 2017 02:39 PM
Rejection: Category: Acknowledgement/Rejected for Missing Information The Claim/Encounter is missing information specified in the Status details and has been rejected Status: Entity's health insurance claim number (HICN) Entity: Payer

What happened: An incorrect number was sent as the Orig. Ref. No. in box 22.

Resolution: Verify the original claim number in box 22 and update the claim.