Knowledgebase: Claim Rejections
ENTITY NOT FOUND. - PATIENT
Posted by Will Morrow, Last modified by Charmagne Williams on 16 May 2017 02:32 PM
Rejection: ACK/RETURNED - ENTITY NOT FOUND. - PATIENT

What happened: Based on the patient information the claim, the patient was not found in the payer's system.

Resolution: Need to verify the claim was sent to the correct payer. If so, verify the insured ID, patient name, and date of birth, as well as verify if they are the primary insured or a dependent. if this has been done, please obtain proof of the patient's eligibility from the payer and contact Customer Service via live chat, email (info@officeally.com) or phone (360-975-7000 option 1).