Knowledgebase: Claim Rejections
Unknown/Invalid Payer (RC51)
Posted by Will Morrow, Last modified by Charmagne Williams on 22 May 2017 10:43 AM

Rejection: Unknown/Invalid Payer (RC51)

What happened: Based on the payer name, payer ID, and address, we could either not determine who should be receiving the claim or the payer is not on our Payer List: 

Resolution: Need to put a valid payer name and payer ID on the claim.