Knowledgebase: Claim Rejections
Subscriber contract member number
Posted by Will Morrow, Last modified by Charmagne Williams on 25 May 2017 08:37 AM

Rejection: Acknowledgement Rejected for Invalid Information - The claim encounter has invalid information as specified in the Status details and has been rejected. Subscriber contract member number.

What happened: The patient ID does not match the other patient info on the claim.

Resolution: User needs to verify insured ID, patient name, and date of birth, as well as verify if they are the primary insured or a dependent. If this has been verified and claim was sent to the correct payer, please obtain proof of the patient's eligibility from the payer and contact Customer Service via live chat, email (info@officeally.com) or phone (360-975-7000 option 1).