Knowledgebase: Claim Rejections
Subscriber contract member number
Posted by Will Morrow, Last modified by Charmagne Williams on 25 May 2017 08:37 AM

Rejection: Acknowledgement Rejected for Invalid Information - The claim encounter has invalid information as specified in the Status details and has been rejected. Subscriber contract member number.

What happened: The patient ID does not match the other patient info on the claim.

Resolution: User needs to verify insured ID, patient name, and date of birth, as well as verify if they are the primary insured or a dependent. If this has been verified and claim was sent to the correct payer, please obtain proof of the patient's eligibility from the payer and contact Customer Service via live chat, email ( or phone (360-975-7000 option 1).