Knowledgebase: Claim Rejections
BCBS NC SB810 - Member ID must be valid
Posted by Will Morrow, Last modified by Charmagne Williams on 18 May 2017 07:18 AM
Rejection: Member ID must be valid. (Valid ID is an exact representation of that on the membership ID card).

What happened: Based on the patient information the claim, the patient ID is not correct.

Resolution: Double check the patient's insured ID card and then call payer if needed to verify information. If this has already been done, please contact Customer Service via live chat, email (info@officeally.com) or phone (360-975-7000 option 1).