Rejection: Acknowledgement Rejected for relational field in error. Billing Provider Submitter not approved for electronic claim submissions on behalf of this entity.

What happened: Claim was sent to payer but pre-enrollment is not set up on the payer's end.

Resolution: Verify claim was sent to the correct payer. Verify the NPI in box 33a. Verify if received word back from the payer about pre-enrollment being done. If you have been able to submit previous electronic claims to this payer, please obtain a paid claim example and contact Customer Service via live chat, email (info@officeally.com) or phone 360-975-7000 option 1.