Knowledgebase: Claim Rejections
UNABLE TO IDENTIFY AS MEMBER
Posted by Will Morrow, Last modified by Charmagne Williams on 25 May 2017 08:52 AM
Rejection: REJECT- UNABLE TO IDENTIFY AS MEMBER

What happened: Based on the patient information the claim, the patient ID is not correct.
 
Resolution: Verify the claim was sent to the correct payer. Double check the patient's insured ID card and then call payer if needed to verify information. If this has been verified, please obtain proof of the patient's eligibility from the payer and contact Customer Service at 360-975-7000 option 1.