Knowledgebase: Claim Rejections
BILLING NPI IS NOT ON FILE
Posted by Will Morrow, Last modified by Charmagne Williams on 16 May 2017 02:07 PM
Rejection: ABILLING NPI IS NOT ON FILE

What happened: Billing NPI in box 33a is not in the payer's system.

Resolution: Verify the provider information set up at the payer and verify the patient's insured ID card. If that has already been done, please contact our customer service department with documentation that the TaxID and NPI are on file with the payer and a ticket will be opened. Passed/paid claim examples cannot be used as the documentation. Customer Service can be contacted via live chat, email (info@officeally.com) and phone (360-975-7000 option 1).


Attachments 
 
 billing npi (hcfa).jpg (81.35 KB)