Knowledgebase: Claim Rejections
Subscriber Zip Invalid For State (FE357)
Posted by Will Morrow, Last modified by Charmagne Williams on 16 May 2017 11:24 AM
Rejection: Subscriber Zip Invalid For State (FE357)

What happened: Zip code listed on the claim in box 7 (HCFA) or box 38 (UB04) does not match the city/state combination.  NOTE: Generally the state box is blank.

Resolution: Verify there is a state selected in box 7 (HCFA) or box9d (UB04).  Check the address on the USPS website and update the claim as necessary.