Knowledgebase: Claim Rejections
Waterstone Benefit Administrators 73155 - Last Name inconsistent
Posted by Will Morrow, Last modified by Charmagne Williams on 24 May 2017 03:46 PM
Rejection: Last Name inconsistent with WBA demographic records

What happened: Based upon the patient information on the claim, the correct last name of the patient was not sent.

Resolution: Double check the patient's insured ID card and then call payer if needed to verify information.