Knowledgebase: Claim Rejections
Subscriber contract member number
Posted by Will Morrow, Last modified by Charmagne Williams on 12 May 2017 03:37 PM
Rejection: Acknowledgement Rejected for Invalid Information - The claim encounter has invalid information as specified in the Status details and has been rejected. Subscriber contract member number.

What happened: The patient ID does not match the other patient info on the claim.

Resolution: Verify the claim was sent to the correct payer. Verify the insured ID, patient name, and date of birth, as well as verify if they are the primary insured or a dependent. If this has already been done, please obtain proof of the member's eligibility from the payer and contact Customer Service via live chat, email (info@officeally.com) or phone (360-975-7000 option 1).