Knowledgebase: Claim Rejections
Subscriber and subscriber id not found
Posted by Will Morrow, Last modified by Charmagne Williams on 12 May 2017 03:34 PM
Rejection: Acknowledgement Returned as unprocessable claim-The claim encounter has been rejected and has not been entered into the adjudication system. Subscriber and subscriber id not found.

What happened: The patient ID does not match the other patient info on the claim.

Resolution: Verify insured ID, patient name, and date of birth, as well as verify if they are the primary insured or a dependent.