Knowledgebase: Claim Rejections
Freedom Life Insurance Of America 62324 - Policy number not on file
Posted by Will Morrow, Last modified by Charmagne Williams on 22 May 2017 11:57 AM
Rejection: Policy number not on file

What happened: Based on the patient information the claim, the patient ID is not correct.

Resolution: Double check the patient's insured ID card and then call payer if needed to verify information.If this has already been done, please obtain proof of eligibility from the payer and contact Customer Service via live chat, email ( or phone (360-975-7000 option 1).