Knowledgebase: Claim Rejections
Subscriber name
Posted by Will Morrow, Last modified by Charmagne Williams on 16 May 2017 01:58 PM
Rejection: Acknowledgement Rejected for Invalid Information - The claim encounter has invalid information as specified in the Status details and has been rejected. Subscriber name.

What happened: The patient name in box 2 does not match what the payer has on file.

Resolution: Verify the claim was sent to the correct payer. Contact the payer to verify the subscriber's name matches what is on file in their system.