Knowledgebase: Claim Rejections
Missing or invalid information.
Posted by Will Morrow, Last modified by Charmagne Williams on 25 May 2017 08:28 AM

Rejection: Acknowledgement Returned as unprocessable claim-The claim encounter has been rejected and has not been entered into the adjudication system. Missing or invalid information.

What happened: This is an unspecific error message.  An additional message is generally sent to give further detail to what the issue is.

Resolution: Refer to the other message(s) on the claim.  There may be cases where this is the only message listed.  In these cases, please contact our customer service department via chat (below), phone (360-975-7000 opt 1) or email ( for further research.