Knowledgebase: Claim Rejections
Payer does not Accept ICD-10
Posted by Will Morrow, Last modified by Charmagne Williams on 25 May 2017 08:55 AM
Rejection: Payer does not Accept ICD-10 Diagnosis Codes for this DOS

What happened: The ICD Indicator selected is not valid for the date of service being billed.

Resolution: If you create you create your claims via one of the Office Ally applications (Online Entry, Practice Mate, EHR) and did not select an ICD Indicator in the upper right corner of box 21, the system automatically selected the indicator as "9" prompting the system to believe you were sending ICD-9 codes. Find the claim in the Claim Fix section and change the Indicator from "9" to "0" and resubmit your claims. NOTE: Claims can take up to 24 hours from the time of submission before they are available for correction in Claim Fix. If you do not see the claims yet, please allow more time for processing.

If you received this error but you create your claims in an outside billing software and upload the file to Office Ally, please contact our Customer Service department via chat, email (, or by phone (360-975-7000 opt 1). For quickest assistance, please have a claim or file ID example ready when contacting.

 icd_indicator_0.jpg (17.36 KB)