Knowledgebase: Claim Rejections
User not approved (FE549)
Posted by Will Morrow, Last modified by Charmagne Williams on 24 May 2017 11:51 AM
Rejection: User not approved to submit claims to this payer (FE549)

What happened: These payers provide Office Ally a list of approved providers who can send them claims. The payer IDs for these payers are not published on our external payer list and are only given out to approved providers by the payer. This provider is not on the list.

Resolution: Verify the payer ID the claim is being sent to. If correct, need to reach out to the payer and have someone from the payer reach out to Office Ally to have them added into our system.