Knowledgebase: Claim Rejections
Well Care HMO 14163 - Missing or invalid information
Posted by Will Morrow, Last modified by Charmagne Williams on 01 June 2017 01:04 PM

Rejection: Missing or invalid information. (Receiver)

What happened: This is an unspecified error message.

Resolution: Please see the specific identified known issues below. If your claim does not fit that scenario, please contact our customer service department (360-975-7000 opt 1) so a ticket can be created.

Payer Specific Rejections for this Error
Payer Issue and Resolution
Well Care HMO (14163) Generally, there is a special character in the patient name in box 2.  If there is a special character in the patient's name in box 2, remove it.  If there is not a special character, please contact our customer service department (360-975-7000 opt 1) so a ticket can be created.