Knowledgebase: Claim Rejections
ACCIDENT DATE MUST ALSO BE PROVIDED
Posted by Will Morrow, Last modified by Charmagne Williams on 12 May 2017 03:34 PM
Rejection: ACKNOWLEDGEMENT/RETURNED AS UNPROCESSABLE CLAIM IF THE SELECTED CONDITION CODE IS RELATED TO AN ACCIDENT, AN ACCIDENT DATE MUST ALSO BE PROVIDED.

Missing or invalid information. IF THE SELECTED CONDITION CODE IS RELATED TO AN ACCIDENT, AN ACCIDENT DATE MUST ALSO BE PROVIDED.

What happened: One of the diagnosis codes in Box 21 falls into the “accident, injury, poisoning” category. Whenever diagnosis code falls into that category, the accident date is required.

Resolution: Need to add the accident date in Box 15 (with qualifier 439) or the Additional Fields section (under box 25, see attached picture below) and resend the claim.


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 accident date.jpg (61.78 KB)