Knowledgebase: Claim Rejections
Entity not eligible for benefits
Posted by Will Morrow, Last modified by Charmagne Williams on 12 May 2017 03:02 PM
Rejection: Entity not eligible for benefits for submitted dates of service

What happened: Based on the patient information the claim, the patient was not eligible for benefits on the date of service.

Resolution: Verify insured ID, patient name, and date of birth, as well as verify if they are the primary insured or a dependent (see attached picture below). If this has already been done, please contact Customer Service via live chat, email (info@officeally.com) or phone (360-975-7000 option 1).


Attachments 
 
 all insured info.jpg (67.17 KB)