Knowledgebase: Claim Rejections
BCBS of Hawaii (HMSA) HMSA1
Posted by Will Morrow, Last modified by Will Morrow on 11 May 2016 06:23 PM
Rejection: Invalid Subscriber ID

What happened: The patient ID does not match the other patient info on the claim.

Resolution: Verify insured ID, patient name, and date of birth, as well as verify if they are the primary insured or a dependent (see attached picture below).

 all insured info.jpg (67.17 KB)