Knowledgebase: Claim Rejections
Kaiser CSI 94320 - NOT FOUND ON CARRIER
Posted by Will Morrow, Last modified by Charmagne Williams on 22 May 2017 03:33 PM
Rejection: INSURED NAME, SSN/EMPLOYEE ID NUMBER, ACCOUNT/GROUP NUMBER, GROUP NAME NOT FOUND ON CARRIER

What happened: Based on the patient information the claim, the patient could not be found in the payer's system.

Resolution: Verify insured ID, patient name, and date of birth, as well as verify if they are the primary insured or a dependent (see attached picture below).


Attachments 
 
 all insured info.jpg (67.17 KB)