Knowledgebase: Claim Rejections
Medicare (ALL) - Zip Code - Other payer's Explanation of Benefits
Posted by Will Morrow, Last modified by Charmagne Williams on 23 May 2017 03:39 PM
Rejection: ~Acknowledgement/Rejected for Invalid Information | Entity's Postal/Zip Code. | Other payer's Explanation of Benefits/payment information.

What happened: The 'other payer's' zip code is invalid.

Resolution: There is not a place to fix this in claim fix. This needs to be updated in the billing software and reuploaded. The loop and segment for this data is: 2330B, N403. Verify the address and zip code via the USPS website and update the data as necessary.