Knowledgebase: Claim Rejections
Scott & White Health Care Plan 88030 - MEMBER NUMBER
Posted by Will Morrow, Last modified by Charmagne Williams on 24 May 2017 03:05 PM
Rejection: ABATCH ACCEPTED\\RINVALID MEMBER NUMBER

What happened: The patient ID does not match the other patient info on the claim.

Resolution: Verify insured ID, patient name, and date of birth, as well as verify if they are the primary insured or a dependent (see attached picture below). If this has already been done, please obtain proof of the patient's eligibility with the payer and contact Customer Service via live chat, email (info@officeally.com) or phone (360-975-7000 option 1).


Attachments 
 
 all insured info.jpg (67.17 KB)