Knowledgebase: Claim Rejections
Kaiser (ALL) - incorrect payer
Posted by Will Morrow, Last modified by Charmagne Williams on 22 May 2017 03:32 PM
Rejection: Rejected - Unprocessable Claim Claim submitted to incorrect payer.

What happened: Claim was sent to the wrong payer ID.

Resolution: Kaiser has many payer ID numbers. Need to verify the payer ID the claim needs to be sent to and update the claim as necessary (see attached picture below).

 payer name and id.jpg (29.72 KB)