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Knowledgebase: Claim Rejections
BCBS (ALL) - Subscriber and policy number
Posted by Will Morrow, Last modified by Charmagne Williams on 18 May 2017 07:06 AM
Rejection: ~Acknowledgement/Returned as unprocessable claim | Missing or invalid information. | Subscriber and policy number/contract number not found.

What happened: The patient ID does not match the other patient info on the claim.

Resolution: Verify insured ID, patient name, and date of birth, as well as verify if they are the primary insured or a dependent (see attached picture below). If this has already been done, please contact Customer Service via live chat, email (info@officeally.com) or phone (360-975-7000 option 1).


Attachments 
 
 all insured info.jpg (67.17 KB)